IFIT FREQUENTLY ASKED QUESTIONS

IF I DON'T RENEW MY IFIT SUBSCRIPTION, CAN I STILL ACCESS WORKOUTS ON MY TREADMILL, CROSS TRAINER, BIKE OR ROWER?

If you don't renew your subscription, you will have access to a limited number of iFIT workouts. You can always use your treadmill, cross trainer, bike or rower in manual mode.

IF I HAVE PURCHASED A MEMBERSHIP WITH A PRE-ORDER MACHINE, WILL IT START STRAIGHT AWAY?

When an iFIT membership is purchased from nordictrack.co.uk it will automatically set up an iFIT account using the same email address that has been entered at checkout. If the email address is already associated with an existing iFIT account, it will add the subscription to the existing account, taking into consideration any currently active membership plans. If you have purchased a pre-order machine and would like your membership delayed until your machine is shipped or would like to change details of the membership, please contact our Sales team.

HOW DO I CANCEL MY IFIT MEMBERSHIP?

You will receive a renewal reminder email 30 days before your subscription automatically renews. (Please make sure iFIT emails are not going to spam.)

To cancel your subscription, follow these steps:

  1. Log in to your account at iFIT.com.
  2. Hover over your name in the top right corner, then click Settings.
  3. On the left side, click Membership Plan.
  4. Scroll to the bottom, then click End Benefits.
  5. Click Continue to End Benefits until the Confirm Your Membership Cancellation pops up, then click End Membership.
NOTE: If you purchased your subscription through the App Store or Google Play, you'll need to cancel it through your phone settings.

AM I ELIGIBLE FOR THE MONEY BACK SATISFACTION GUARANTEE?

This offer is applicable to any purchase of an iFIT membership from www.nordictrack.co.uk placed on or after 22/08/2024. The money back satisfaction guarantee is applicable solely to the purchase of an iFIT membership and does not cover or include the purchase of any other product. You must contact us in writing within 30 days of purchase to request the refund. You can use our Contact Us page to contact our Sales team. If eligible, we will refund the full purchase price of the iFIT membership, which will be credited back to your original payment method.

I NEED ADDITIONAL SUPPORT WITH MY IFIT SUBSCRIPTION

If you have a billing enquiry and you have purchased your iFIT subscription directly from our NordicTrack website please use our Contact Us page to get in touch.


If you have purchased your iFIT membership from a retailer, please contact the retailer directly for support.


For general enquiries about how to use your iFIT account, you can visit the My iFIT Support page where you can find helpful FAQs and technical support for your iFIT account.


If your enquiry is regarding a monthly subscription or a membership purchased through the iFIT App, please contact the iFIT support team directly using My iFIT Support.

WHY DO I HAVE TO ENTER MY CREDIT CARD NUMBER BEFORE I USE IFIT, EVEN THOUGH IT WAS INCLUDED WHEN I PURCHASED MY MACHINE?

Don't worry—you won't be charged anything at this time. We only need your credit card information for renewal purposes so when your subscription does renew, we'll have a payment method on file. Since your NordicTrack purchase is a separate transaction from your iFIT subscription renewal, your iFIT payment information isn't shared with us.